OFFER! 20 % discount on all products. Code: AGO17MPIE (Valid until 8/31/2017)

Frecuently Asked Questions

If after reading these you're still in doubt, contact us


Different paying methods

You can pay by credit card or Paypal.


Can i change or cancel my order?

It depends: if we have started the fabrication of your product, it won't be possible to cancel your order. (We will have used materials and our workers will have devoted time on it). Please send us a message clicking on the contact link and we will make every effort in order to cancel your order, but we cannot promise that it is possible. We make personalised products, which means that, once they are made, we cannot sell them anybody else.


What if an order comes wrong or I'm not satisfied with the result?

Don't worry! We want  you to love what you receive. Please provide all possible information from the contact section (order number, which is the problem, etc.) and give you the solution.


What countries do you ship? How much is shipping?


Here the list of available countries. If you want to receive your order in a country that is not available in the list, contact us.


Andorra
Andorra
€21.92
Argentina
Argentina
€32.50
Australia
Australia
€32.50
Austria
Austria
€9
Belgium
Belgium
€9
Bulgaria
Bulgaria
€19.95
Canada
Canada
€32.50
Chile
Chile
€32.50
China
China
€32.50
Colombia
Colombia
€32.50
Croatia
Croatia
€19.95
Czech Republic
Czech Republic
€9
Denmark
Denmark
€9
Estonia
Estonia
€19.95
Finland
Finland
€19.95
France
France
€8
Germany
Germany
€9
Greece
Greece
€19.95
Hungary
Hungary
€12.95
Ireland
Ireland
€9.95
Italy
Italy
€9
Japan
Japan
€32.50
Korea, republic of
Korea, republic of
€32.50
Latvia
Latvia
€19.95
Lithuania
Lithuania
€19.95
Luxembourg
Luxembourg
€9
Mexico
Mexico
€32.50
Netherlands
Netherlands
€9
Norway
Norway
€19.49
Panama
Panama
€32.50
Peru
Peru
€32.50
Poland
Poland
€9
Portugal
Portugal
€6.95
Romania
Romania
€19.95
Russian Federation
Russian Federation
€32.50
Serbia
Serbia
€28.99
Slovakia
Slovakia
€12
Slovenia
Slovenia
€12
South Africa
South Africa
€32.50
Spain
Spain
€5.95
Sweden
Sweden
€19.95
Switzerland
Switzerland
€10.44
United Kingdom
United Kingdom
€9
United States
United States
€32.50
Uruguay
Uruguay
€32.50


We deliver our products to all the countries in this list. The customer takes the responsibility for customs duties in certain regions.

How much is shipping?


The price is €9.95, but can vary depending on whether it is a special destination destinations (islands, etc.), or if the package weight or volume exceeds a predetermined action.


When will i received my order?


Between 4 and 5 days for manufacturing (on special occasions like Christmas, manufacturing time may be longer) plus shipping time. The shipping time depends on the country of destination:


Andorra
Andorra
1-2 working days
Argentina
Argentina
8-10 working days
Australia
Australia
7-9 working days
Austria
Austria
3-5 working days
Belgium
Belgium
3-4 working days
Bulgaria
Bulgaria
5-7 working days
Canada
Canada
3-5 working days
Chile
Chile
5-7 working days
China
China
9-11 working days
Colombia
Colombia
6-8 working days
Croatia
Croatia
10-15 working days
Czech Republic
Czech Republic
3-5 working days
Denmark
Denmark
3-5 working days
Estonia
Estonia
5-7 working days
Finland
Finland
5-7 working days
France
France
2-4 working days
Germany
Germany
2-4 working days
Greece
Greece
10-15 working days
Hungary
Hungary
4-6 working days
Ireland
Ireland
4-6 working days
Italy
Italy
3-4 working days
Japan
Japan
3-5 working days
Korea, republic of
Korea, republic of
3-5 working days
Latvia
Latvia
5-7 working days
Lithuania
Lithuania
5-7 working days
Luxembourg
Luxembourg
2-4 working days
Mexico
Mexico
6-8 working days
Netherlands
Netherlands
3-5 working days
Norway
Norway
8-10 working days
Panama
Panama
8-9 working days
Peru
Peru
6-8 working days
Poland
Poland
3-5 working days
Portugal
Portugal
2-3 working days
Romania
Romania
4-6 working days
Russian Federation
Russian Federation
10-12 working days
Serbia
Serbia
5-7 working days
Slovakia
Slovakia
4-6 working days
Slovenia
Slovenia
5-7 working days
South Africa
South Africa
4-10 working days
Spain
Spain
1 working days
Sweden
Sweden
5-7 working days
Switzerland
Switzerland
5-7 working days
United Kingdom
United Kingdom
3-5 working days
United States
United States
4-6 working days
Uruguay
Uruguay
10-15 working days